Refund and Cancellation Policy

How to stop renewal, end a paid period or report a payment problem. The seller is Piqle inc.; contact info@piqle.io, +1 (813) 535-9353 or 919 North Market Street, Suite 950, Wilmington, DE 19801, United States.

Cancel renewal online

Open Subscription and follow the available subscription-management or customer-portal link. Choose cancellation and keep the confirmation. No mandatory phone call, explanation or retention offer is required. You retain access until the paid period ends, unless you separately request immediate termination.

If you cannot sign in, contact support with your account email and a payment reference if available. We can request proportionate verification to protect your account; we do not need your password, card security code or one-time bank code.

First purchase: 14-day refund

You may request a full refund within 14 calendar days after your first paid subscription purchase, without giving a reason. Reading an episode does not remove this commercial promise. Send the request to info@piqle.io. The paid subscription ends when the refund and immediate termination are processed; free reading remains available.

This promise is in addition to mandatory rights. A longer statutory period or stronger remedy takes priority. We do not presume that you waived a statutory digital-content withdrawal right by visiting the site, checking general terms or beginning to read.

Unused prepaid time and payment errors

After the initial refund period, you can request immediate termination and a proportionate refund for remaining prepaid time. The calculation uses the unexpired part of the current billing period as of receipt of the request. An applicable right to a larger refund takes priority.

Tell us about duplicate charges, charges you did not authorize, renewal after a received cancellation or access that was never supplied. We investigate using the payment record and correct confirmed errors. A refund is not conditioned on withdrawing a lawful complaint.

Request and timing

Provide the account email, payment date, amount and currency, and order or receipt reference if available. State whether you want to cancel only future renewal or end the current period and request a refund. A reason is optional unless additional facts are needed to understand a reported defect.

We review and communicate a decision within 10 calendar days of receiving the request, or sooner where required. We process refunds due within the applicable legal deadline. Approved refunds use the original payment method through the payment provider unless a lawful alternative is agreed. Your bank's posting time may differ; ask support for a refund reference if needed.

Statutory withdrawal

Where applicable law gives you a right of withdrawal, you can exercise it by a clear statement to the contact above within the statutory time limit. Suggested wording: “I withdraw from my Loomtale subscription contract. Account email: __. Purchase date: __. Order reference, if available: __.” A particular form is not mandatory.

Where a statutory online withdrawal function applies, we provide it before opening sales in that territory. General cancellation at the end of a billing period does not replace a statutory withdrawal request. Mandatory refund deadlines, remedies for defective digital services and rights to approach a court, regulator or card issuer are preserved.